Shipping policy

At Gadexs, our goal is to provide you with the best shipping options, no matter where you live. We deliver to hundreds of customers every day and can offer the highest level of responsiveness. 

We conduct weekly inventory and quality checks to ensure you receive only top-quality products.

Shipping Methods & Carriers

We ship via trusted couriers such as Royal Mail, or your local postal service, depending on your location. All orders are shipped using express delivery.

Estimated Delivery Time

  • Processing Time: 1–2 business days

  • Shipping Time: 4–8 business days (depending on location)

Please note that delivery estimates exclude weekends, holidays, and courier-related delays.

During peak periods or product demand surges, processing times may be slightly extended.

Customs, Taxes & Import Duties

  • Shipping times may vary based on customs clearance procedures in your country.

  • Most orders are not subject to any customs or import duties, especially within the U.K.

  • By placing an order, you authorize Gadexs Bay or its logistics partners to handle the import process on your behalf, including the delegation of customs clearance to a third party when necessary.

Order Tracking

  • Once your order has shipped, you'll receive a tracking number via email. Tracking updates may take 2–5 days after shipment.

  • Check your spam/junk folder if you don't see your tracking email.

Multiple Shipments

To optimize speed and efficiency, your order may be shipped in multiple packages.

Returns & Failed Deliveries

  • If a parcel is returned due to an incorrect or incomplete address, or because the customer did not collect it, it may be reshipped at the customer's expense.

  • In such cases, a refund will be issued minus the original shipping cost once the item is returned to our warehouse.

 

 

FAQ

Lost Packages

We are not responsible if the address is entered incorrectly during the checkout process. Please make sure your billing and shipping address is correct before processing your order. If an error has been made, please notify us no later than 2 hours after placing your order. If your order is not delivered because the end customer made an address error, you will receive a refund once it is returned to the warehouse, excluding return shipping charges, or it will be returned to the customer once the address is changed to the correct one. If you realize you have made a mistake in the address after the package has been shipped, please inform us as soon as possible. We will try to help you deliver the package before it goes back.


Tracking Information

Once your order has shipped, you will receive an email with your tracking number. Keep an eye on the SPAM box of your e-mail because it may end up there.

 

My Tracking Says "No Information Available At This Time.

Some shipping companies require 2 to 5 business days for tracking information to be updated in the system. If your order has been placed for more than 5 business days and there is still no tracking number information, please contact us.

 

Will My Items Be Sent In One Package?

For logistical reasons, sometimes items from the same purchase are shipped in one separate package, even if combined shipping has been specified.

 

Can I Cancel An Order?

You can cancel your order without any penalty within 4 hours of placing your purchase.
To request a cancellation, simply email us with the subject line “CANCELLATION.”

Please note that once your order has been processed or shipped, we’re unable to cancel it, as it’s already on its way to you.

 

For further assistance, please contact our customer support team at Gadexs.csr@gmail.com